COVID-19 UPDATE

We are beginning the first phase of reopening our schedule for more appointments and working with our full team again!

We will continue to have the safety of our patients, clients and staff as our highest priority.

We’d also like to thank you for your overwhelming support during this challenging time. We appreciate your understanding, flexibility and generosity.

We will continue to offer curbside service for now. Please be aware that we will ask you to wear a face mask and follow social distancing guidelines. We ask for everyone’s patience and understanding as we try our best to accommodate the needs of our patients as well as protect the safety of the people.

Please phone us for an appointment or You may also use other means available to communicate with us such as the client-friendly portal on this website and on Petly.com, via email at northshoreanimalhospital.verizon.net or by leaving us a voicemail at 781-596-0510.

PRESCRIPTIONS – You can submit prescription requests on our web site nshoreanimalhospital.com or by calling 781-596-0510. We will waive the shipping fee at this time to mail prescriptions. If they are time-sensitive, clients can pick up their prescriptions at our hospital location. Phone us when you arrive. If our phones are answered with a recorded message, press 0 to remain in the ring cycle. Please don’t leave a voicemail to announce your arrival. We can receive payment via phone and a staff member will deliver the prescription to your car.

APPOINTMENTSYou will not be able to accompany your pet into the building. Phone us when you arrive in the parking lot and we will review the services needed and a staff member will come out to take your pet in for an examination. If our phones are answered with a recorded message, press 0 to remain in the ring cycle. Please don’t leave a voicemail to announce your arrival.

ONCE THE PET HAS BEEN EXAMINED– the doctor will call you on your mobile phone regarding the examination and a staff member will return your pet to you. If you do not have a mobile phone we will come to the car to discuss exam findings and next steps. PLEASE remember to maintain a 6-foot distance.

PAYMENTS –are accepted over the phone with a credit card or a gloved staff member can accept checks and cash.
Dogs must be leashed and cats must be in a carrier.

These steps are necessary to preserve the health of our team and help curtail the spread of the virus while upholding our commitment to you, our clients. As we continue to monitor the impact of the coronavirus, we will keep you informed of further changes.

Thank you for your understanding and support as we strive to continue our work on behalf of animals the people who care for them. The effects of this crisis is far reaching and by following the latest trusted science and being compassionate and kind to one another, we will get through this.