Notice to Our Clients: Client Service Changes in Response to COVID-19 as of 3-24-20

The Governor of Massachusetts has ordered the temporary closing of businesses that do not provide COVID-19 Essential Services. During this evolving health situation, the safety and well being of our team members, clients and their families, is a priority. We greatly care about our community and want to do our part to keep everyone healthy and to help minimize the spread of the virus.

Beginning March 24, 2020 our hours of operation will be from 8:00am until 1:00pm, 7 days a week. We expect the reduction of hours to last until at least April 7, 2020; however, we will reassess the circumstances regularly and may lessen or extend this timeframe. We have minimized the number of team members in our office and team members are working alternate hours to create social distancing within the hospital.

All nonessential pet visits are suspended during this period. For everyone’s safety, it is best that we delay on-site visits with the exception of emergencies. We are committed to being a resource for you. Please call us between 8:00am and 1:00pm if you feel that; you have an emergency situation, you have questions, need prescription refills or necessary injections or blood tests. You may also use other means available to communicate with us such as the client friendly portal on this website and on, via email at or by leaving us a voicemail at 781-596-0510.

PRESCRIPTIONS – We will continue to fill prescriptions. You can submit prescription requests on our web site or by calling 781-596-0510. We will waive the shipping fee at this time to mail prescriptions. If they are time-sensitive, clients can pick up their prescriptions at our hospital location. Phone us when you arrive in the parking lot and we can receive payment via phone and a staff member will deliver the prescription to your car.

APPOINTMENTS–You will not be able to accompany your pet into the building. Phone us when you arrive in the parking lot and we will review the services needed and a staff member will come out to take your pet in for an examination.

ONCE THE PET HAS BEEN EXAMINED, the doctor will call you on your mobile phone regarding the examination and a staff member will return your pet to you. If you do not have a mobile phone we will come to the car to discuss exam findings and next steps. PLEASE remember to maintain a 6 foot distance.

PAYMENTS are accepted over the phone with a credit card or a gloved staff member can accept checks and cash.

Dogs must be leashed and cats must be in a carrier.

These steps are necessary to preserve the health of our team and help curtail the spread of the virus while upholding our commitment to you, our clients. As we continue to monitor the impact of the coronavirus, we will keep you informed of further changes, including possible date changes of the above measures.

Thank you for your understanding and support as we strive to continue our work on behalf of animals the people who care for them. The effects of this crisis is far reaching and by following the latest trusted science and being compassionate and kind to one another, we will get through this.